Need a hand? We're happy to help. Providing a few details about your issue helps us investigate faster and get you back to cooking.
How to Reach Us
- Email: support@shopitmiseitmakeit.ca
- In the app: go to Profile and tap Contact Us.
Before You Contact Us
Many questions are already answered in our FAQ. Looking to delete your account? See Delete Your Account.
What to Include
The more information you can provide, the easier it is for us to reproduce and resolve the problem.
- A brief description of what happened.
- What you expected to happen.
- The steps you took before the issue occurred.
- The recipe or Make-A-Meal involved, if applicable.
- The website or URL you were importing from, if applicable.
- Any error message you received.
- Screenshots or screen recordings whenever possible.
Helpful Information
If you're reporting a technical problem, please include:
- Your device, such as iPhone, iPad, Android phone, or tablet.
- Your operating system version, if known.
- Your Mise It app version.
- Your Installation ID shown at the bottom of the Profile screen.
Including this information can significantly reduce the time needed to diagnose technical issues.
Feature Requests & Feedback
Have an idea that would make Mise It even better? We'd love to hear it. Send it to support@shopitmiseitmakeit.ca.
Our Goal
We aim to respond as quickly as possible. Response times may vary depending on support volume, but every request is read and reviewed.