# Contact Support

Need a hand? We're happy to help. Providing a few details about your issue helps us investigate faster and get you back to cooking.

## How to Reach Us

- **Email:** [support@shopitmiseitmakeit.ca](mailto:support@shopitmiseitmakeit.ca)
- **In the app:** go to **Profile** and tap **Contact Us**.

## Before You Contact Us

Many questions are already answered in our [FAQ](/faq). Looking to delete your account? See [Delete Your Account](/delete-your-account).

## What to Include

The more information you can provide, the easier it is for us to reproduce and resolve the problem.

- A brief description of what happened.
- What you expected to happen.
- The steps you took before the issue occurred.
- The recipe or Make-A-Meal involved, if applicable.
- The website or URL you were importing from, if applicable.
- Any error message you received.
- Screenshots or screen recordings whenever possible.

## Helpful Information

If you're reporting a technical problem, please include:

- Your device, such as iPhone, iPad, Android phone, or tablet.
- Your operating system version, if known.
- Your Mise It app version.
- Your Installation ID shown at the bottom of the Profile screen.

Including this information can significantly reduce the time needed to diagnose technical issues.

## Feature Requests & Feedback

Have an idea that would make Mise It even better? We'd love to hear it. Send it to [support@shopitmiseitmakeit.ca](mailto:support@shopitmiseitmakeit.ca).

## Our Goal

We aim to respond as quickly as possible. Response times may vary depending on support volume, but every request is read and reviewed.