# FAQ Frequently Asked Questions ## Getting started ### What is Mise It? Mise It is a recipe and meal-prep app for iPhone, iPad and Android. It imports recipes from websites or pasted text and organizes each one into three stages, Shop It, Mise It and Make It, so you know what to buy, what to prepare and how to cook. With Make-A-Meal you can combine several recipes into one grocery list, one prep workflow and one coordinated cooking plan. ### What do Shop It, Mise It and Make It mean? Every recipe is split into three stages. Shop It is a cleaner grocery list of what you need to buy. Mise It pulls the preparation work, like dicing onions, mincing garlic or grating cheese, out of the ingredient list so you can do it before you start. Make It walks you through the actual cooking step by step once everything is ready. ### How do you pronounce "Mise"? Mise is pronounced "meez," like the end of the word "cheese." It comes from the French phrase mise en place, meaning "everything in its place," which is how professional chefs describe preparing and organizing ingredients before cooking. ### Can I choose metric or imperial measurements? Yes. You can choose Metric, Imperial or Canadian Hybrid, which uses grams and kilograms where Canadians usually expect them while keeping cups, tablespoons and teaspoons for everyday cooking. Set your default in Profile, then Preferences, and you can still pick a different option on the import screen for any individual recipe. Mise It converts measurements whenever possible but leaves some specialty ingredients or package sizes as written for accuracy. ## Importing recipes ### How do I import a recipe from a website? Open the recipe in your browser and copy the full URL from the address bar, then paste it into the Recipe URL field in Mise It, choose your measurement preference and tap Import URL. Mise It brings in the title, source, cuisine, ingredients, instructions, servings, prep and cook times, and notes and images when available, and organizes everything into Shop It, Mise It and Make It. ### Can I paste a recipe instead of using a link? Yes. Copy the recipe text, tap inside the recipe box in Mise It, paste it and tap Generate Recipe. You can paste from recipe websites and blogs, emails and newsletters, digital cookbooks, PDFs with selectable text, notes apps, Word or Google Docs, and AI tools such as ChatGPT, Claude or Gemini. The formatting does not need to be perfect, but include the title, the full ingredient list and the instructions for the best results. ### Which recipes may not import from a URL? Paywalled or login-only websites, social media posts, YouTube videos, Pinterest pins, and PDFs or scanned recipes may not import from a link. Homepages, search pages, category pages and general blog articles also usually will not work, so open the individual recipe page and copy that URL. If a link still fails, copy the recipe text and use Paste Recipe instead. ### Can I edit a recipe after importing it? Yes, and it is a good idea to review every import. The Edit screen has four tabs. Overview lets you change the title, servings, time, cuisine, Collection, notes and photo. Shop It lets you fix ingredient quantities, units and names. Mise It and Make It let you add, move, reorder or delete prep and cooking steps. A simple rule is that prep belongs in Mise It and cooking belongs in Make It. ### How do I add a photo to my recipe? Pasted recipes do not import images, but you can add your own. Open the saved recipe, tap Edit, select Upload Photo (or tap the camera icon on the Overview tab), choose an image from your device and save your changes. A photo of the finished dish, a cookbook page or a handwritten family recipe card all work. ### Can I delete a recipe? Yes. If an import did not turn out the way you expected, you can delete the recipe from your Kitchen. Deleting permanently removes it and cannot be undone, so only delete a recipe when you are sure you no longer need it. ## Make-A-Meal & shopping ### What is Make-A-Meal? Make-A-Meal is the core of Mise It. It combines multiple recipes, such as a main, sides, a sauce and dessert, into one grocery list, one prep workflow and one coordinated cooking flow that ends with a single final Serve. Duplicate ingredients are merged where possible, so 2 cloves of garlic in one recipe and 3 in another become 5 cloves on your list. ### How do I build a Make-A-Meal? Either paste two or more recipe links and tap Import & Combine, or tap Select Saved Recipes to combine recipes already in Your Kitchen. Tap Add another recipe to include more dishes. When the recipes are combined, give the meal a name you will recognize and optionally add it to one or more Collections. The saved meal appears in Your Kitchen so you can open and cook it again. ### Does Make-A-Meal change my original recipes? No. Each recipe keeps its own ingredients, prep, cooking steps and notes. Think of a Make-A-Meal like a playlist, where the songs stay in your library and the playlist is just a new way to organize them, so you can reuse the same recipe in many different meals. ### How does Mise It combine ingredients on the grocery list? Mise It recognizes ingredients that belong together, for example "1 onion," "1 yellow onion" and "½ onion," and combines them into a cleaner list while keeping shopping categories, useful notes and ingredient alternatives. If two ingredients look similar but should not be combined, they stay separate, because accuracy matters more than forcing a merge. ### Why can't my Make-A-Meal be built yet? A meal may not be created if one recipe is still processing, could not be fully imported, is missing a needed section, uses an incompatible cost currency, or comes from a paywalled or login-only site, or if there was a temporary connection issue. For paywalled recipes, sign in on the website, copy and paste the recipe into Mise It, save it to Your Kitchen, then build the meal from your saved recipes. ### Should I save recipe components like sauces separately? It often helps. If you love one part of a recipe, such as a tomato sauce, marinade, dressing or breaded chicken cutlets, save it as its own recipe so you can reuse it in future Make-A-Meal combinations without importing it again. Dishes that are naturally cooked as one, like lasagna, chili, soups or stir fries, usually do not need to be split. ## Account & subscription ### How do I delete my Mise It account? Open the app and tap Profile, where the Delete Account option is available. Deleting your account removes your profile, saved recipes, grocery lists, preferences and other account content, and disconnects any sign-in provider such as Google Sign-In. Limited information may be kept where required by law or for security, fraud prevention or financial recordkeeping. For questions about account deletion or privacy, email support@shopitmiseitmakeit.ca. ### How do I sign in? Tap Continue with Google, or on Apple devices tap Continue with Apple. With Apple you can share your email or use Apple's private email relay. Your saved recipes, Collections, Make-A-Meals, measurement preferences and subscription are linked to your account rather than your phone, so signing in on a new device with the same account brings your Kitchen with you. ### Why does my Kitchen look empty after signing in? You are probably signed in with a different Google or Apple account than the one you originally used. Sign out and log back in with the correct account and your recipes, Collections and Make-A-Meals will be restored. ### How do I upgrade, change or cancel my subscription? Mise It offers a Free plan and a Pro plan, and your current plan is shown in Profile. Subscriptions are managed through the store you subscribed with, the Apple App Store for iPhone and iPad or Google Play for Android, so use your Apple or Google subscription settings to upgrade, downgrade, renew or cancel. Changes there are reflected in Mise It automatically. ### My subscription is not showing in the app. What should I do? Make sure you are signed in with the same Apple ID or Google account you used to purchase the subscription and the same Mise It account, and check that your device has an internet connection. If it still does not appear, contact us from Profile, then Contact Us. ### Does logging out delete my recipes? No. Logging out only ends your session on that device. Your account, recipes, Collections, Make-A-Meals and preferences stay safely stored and will be there the next time you sign in. ## Troubleshooting ### My recipe will not import from a link. What can I try? Try once more, since some websites fail temporarily, and make sure you are using the original recipe page and that the URL starts with https:// or http:// with no extra spaces. Some websites block automated importing or use layouts that cannot be read, so if the import still fails, open the recipe in your browser, copy the recipe text and use Paste Recipe. That is the best backup method for almost any recipe. ### Why are the Import URL or Generate Recipe buttons greyed out? Import URL only becomes available after a valid web address has been entered, so copy the full URL from your browser's address bar. Generate Recipe stays disabled until recipe text has been pasted into the recipe box, so tap inside the box and paste the recipe again. ### Can I import a recipe that is not in English? Mise It currently supports English-language recipes, and support for more languages is planned for a future release. In the meantime, copy the recipe, ask an AI assistant or translation service to translate it into English, then paste the translated text into Mise It using Paste Recipe. ### How do I import a scanned recipe, PDF or photo? PDFs need selectable text for Mise It to read them. If the recipe is a scan or image, use Live Text on iPhone or iPad, or Google Lens on Android, to copy the text first, then paste it into Mise It with Paste Recipe. ### What does "Imported with quality warnings" mean? Your recipe imported successfully, but some details may be incomplete or need a quick edit. After saving, open the recipe and edit the title, ingredients, instructions, servings, prep or cook time, notes or photo as needed. ### Something in my combined meal looks off. Is that a known issue? In the first release, a combined meal may occasionally need a small adjustment, for example a Make It step may be missed when two prep groups come together, or recipes with different serving sizes may not be flagged. Review your meal before you start, move steps where you are comfortable with them, and add any missing step from the original recipe. For a different serving size, adjust it on the recipe's website and re-import it with Paste Recipe before building the meal. ## Support ### How do I contact Mise It support? Email support@shopitmiseitmakeit.ca, or in the app go to Profile and tap Contact Us. Every request is read and reviewed, and we aim to respond as quickly as possible, although response times may vary with support volume. Feature requests and feedback are welcome too. ### What should I include when reporting a problem? Describe what happened, what you expected and the steps you took, and include the recipe or Make-A-Meal involved, the website URL you were importing from, any error message, and screenshots or screen recordings if possible. For technical issues, also include your device, operating system version, Mise It app version and the Installation ID shown under Debug Information at the bottom of the Profile screen.